Intelligent Content Moderation at Scale
A global interactive entertainment platform received tens of thousands of abuse reports monthly—~80% non-actionable. Moderators burned out on noise; users felt ignored. The platform needed to protect young users without simply hiring more people.
- NLP actionability & severity scoring on each incoming report.
- Crisis auto-routing for life-safety language directly to local authorities.
- AI-recommended responses proportionate to violation severity.
- Hotkey reporting with automatic client + server log capture spanning the incident.
- A/B model testing and multilingual classification across the pipeline.
Faster resolution—report-to-action fell from ~2 weeks to ~2 days.
Moderator fatigue dropped; teams reported their work felt purposeful.
Measurable platform safety improvements within weeks of deployment.
